Last Updated: January 15, 2025
At Communication Excellence Academy, we are committed to providing high-quality educational services and ensuring client satisfaction. This Refund Policy outlines the terms and conditions under which refunds may be issued for our services.
Please read this policy carefully before purchasing any services. By purchasing our services, you acknowledge that you have read, understood, and agree to this Refund Policy.
We strive to deliver exceptional value through our communication training services. However, we understand that circumstances may require cancellation or modification of scheduled services. This policy balances fairness to clients with the operational realities of providing personalized professional services.
Key Principle: Refunds are determined based on the timing of cancellation requests and the type of service purchased.
For individual coaching sessions (interview coaching, public speaking training, or personal consultations), the following cancellation and refund policy applies:
| Cancellation Timing | Refund Amount |
|---|---|
| 7+ days before scheduled session | 100% refund or full credit toward future session |
| 3-6 days before scheduled session | 75% refund or full credit toward future session |
| 24-72 hours before scheduled session | 50% refund or 75% credit toward future session |
| Less than 24 hours before session | No refund; 25% credit toward future session |
| No-show (without prior cancellation) | No refund; no credit |
As an alternative to cancellation, clients may reschedule sessions according to the following terms:
Rescheduled sessions must be completed within 6 months of the original booking date.
For multi-session packages (3, 5, or 10-session packages) cancelled before the first session:
If you have started a multi-session package and wish to cancel:
Example: If you purchased a 5-session package for ¥200,000 (¥40,000 per session) but completed only 2 sessions, and the standard single-session rate is ¥60,000:
Total spent: ¥200,000
Cost at single-session rate: 2 sessions × ¥60,000 = ¥120,000
Administrative fee: ¥10,000
Refund: ¥200,000 - ¥120,000 - ¥10,000 = ¥70,000
For group workshops, seminars, and training events:
You may transfer your workshop registration to another person at no additional charge by notifying us at least 48 hours before the event. The substitute must meet any prerequisites for the workshop.
In the rare event that Communication Excellence Academy must cancel or significantly reschedule a session or event, we will:
We reserve the right to substitute instructors when necessary due to illness, emergency, or scheduling conflicts. Instructor changes do not entitle clients to refunds, as all our coaches are qualified professionals. If you are unsatisfied with a substitute instructor, we will work with you to find a suitable alternative.
We offer a satisfaction guarantee on your first individual coaching session:
While we cannot guarantee specific outcomes (such as job offers or presentation success), we guarantee that:
The following are non-refundable under any circumstances:
We understand that unexpected medical emergencies or serious personal circumstances may prevent participation in scheduled services. In such cases:
If government-imposed travel restrictions, quarantine requirements, or similar circumstances prevent your attendance at in-person sessions:
To request a refund, please follow these steps:
Refund requests will be processed according to the following timeline:
Refunds will be issued using the same payment method used for the original purchase. If this is not possible, we will:
As an alternative to monetary refunds, we may offer service credits that can be:
In cases of service quality concerns or scheduling inconveniences caused by us, we may offer complimentary sessions or session extensions as compensation.
If you disagree with a refund decision:
Decisions made after the appeal review process are final. Further disputes may be subject to the dispute resolution procedures outlined in our Terms and Conditions.
Before initiating a chargeback with your financial institution, please contact us directly. Many issues can be resolved quickly through direct communication.
If you initiate a chargeback:
Multi-session packages may be transferred to another person subject to:
Multi-session packages expire 12 months from the date of purchase unless otherwise specified. Extensions may be granted in special circumstances with:
In the event of circumstances beyond our reasonable control (natural disasters, pandemics, government actions, etc.) that prevent service delivery:
We reserve the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to our website with an updated "Last Updated" date.
Modifications will not affect services already purchased under the previous policy terms. For significant changes, we will notify existing clients via email.
For refund requests, questions, or concerns about this Refund Policy, please contact us:
Communication Excellence Academy
301C Jonatan Circlet North Ebba
Osaka, NT 2090
Japan
Email: [email protected]
Phone: +6886526013
Registration Number: 97286817
Business Hours:
Monday - Friday: 9:00 AM - 7:00 PM
Saturday: 10:00 AM - 4:00 PM
Sunday: Closed
By purchasing our services, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy is part of our Terms and Conditions and should be read in conjunction with our Privacy Policy.
We Value Your Satisfaction: While this policy outlines our standard procedures, we are committed to working with clients to find fair solutions. If you have concerns about our services or policy, please contact us to discuss your specific situation.